Security, privacy & cookies policy

Protection of personal data

Traxys, a public limited liability company (société anonyme) incorporated and existing under the laws of the Grand Duchy of Luxembourg, having its registered office at 19-21 route d'Arlon, L-8009 Strassen, is the data controller of any personal data you submit or make available to us and is committed to respecting your privacy and protecting your personal information in accordance with the law.

 

1 What kind of personal data do we collect and process?

Traxys collects personal information about you when you chose to use the contact form of our website. Traxys may process any data you have communicated directly or indirectly, and generally the following categories of data: information about you such as your name, address, telephone, email, address, nationality or company.

 

2 Purposes to process your personal data

The processing of your personal data is performed for the following purposes: 

2.1 Business information

We may process any personal data you have submitted or made available to us for the purpose of pursuing or discussing business dealings or transactions.

Please note that you can always object to the processing of your personal data  by requesting in writing that do so. We may tailor the content of our website, emails and other communications to ensure that they are relevant to you.

2.2 Statistical analysis

Statistical analysis and market research may be performed to understand how to improve the services we offer and encourage customers to use the full range of our products and services. Traxys may perform statistical research into general trends regarding the use of our websites and the behavior of users on visited pages.

 

3 Legal basis for the processing of your personal data

Depending on the operations involved, the processing of your personal data is based on one or several of the following:

3.1 you have given your consent to the processing of your personal data for one or more specific purposes; or

3.2 the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract ; or

3.3 processing is necessary for compliance with a legal obligation to which Traxys is subject to; or

3.4 processing is necessary for legitimate interests of Traxys or by its third party agent(e.g. combat fraud, send commercial communications on Traxys’ services, enforce our policies or else as detailed above). If you elect not to provide requested personal data, this may entail that we will not be able to provide all or parts of the services you have requested.

 

4 Where will your personal data be sent to?

The transfer, if any, of your personal data would be related to the purpose identified in this notice and location of any applicable third party. Traxys intends to store and transfer personal data mainly within the European Union or in third countries being considered by the European Commission as having an adequate level of protection. However, some personal data may be sent to third countries. In such circumstances, we will ensure that such transfers are either:

 

5 How long we keep your data for?

Your personal data will be retained for as long as required for the purposes described in this  policy or in so far as necessary for compliance with statutory obligations and for solving any disputes.

 

6 Request regarding your personal data

You have the right to request from Traxys access to and rectification of your data. Please note that where you request access to your personal data, since Traxys processes a large quantity of information and as allowed by the law, we may request that, before the information is delivered, you specify the information or processing activities to which the request relates.

You have also the right, subject to conditions imposed by law, to request the erasure of your personal data or the restriction of the processing concerning your data or to object to the processing of your personal data as well as the right to request the data portability of your personal data.

If you have provided your consent to the processing of your personal data you can at any time withdraw such consent.

You may also object, free of charge, to the future processing of your personal data relating to you for the purpose of marketing purposes.

Any such objection or request should be sent to the following address:

Traxys Europe S.A. – Data Protection Officer
19-21 route d'Arlon,
L-8009 Strassen, Luxembourg

If you wish to raise a complaint on how Traxys has handled your personal data, you can contact the supervisory authority for data protection in Luxembourg:

Commission Nationale pour la Protection des Données
1, avenue du Rock’n’Roll
L-4361 Esch-sur-Alzette

 

Cookies

Cookies are information exchange between an Internet user and a web server and are stored in a file on the user’s device (e.g. computer, phone or tablet). Cookies may allow identifying your web browser the next time you visit the same website as well as to recognize your preferences created during your previous visit to the website. Usually cookies make the interaction between the internet user and the website faster and easier, and help the user to navigate on the website.

Users of this website acknowledge that they have been informed of this practice and authorize Traxys to use it. Users who wish to reject cookies may do so by amending the setting of their browser. By rejecting cookies, users acknowledge that certain offering or features of this website will not work.

To assist you in this process, we have provided links to some of the most popular web browsers:

Mozilla Firefox: please visit https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Internet Explorer: please visit http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11

Google Chrome: please visit https://support.google.com/chrome/answer/95647?hl=en

Safari: please visit http://support.apple.com/kb/HT1677

You can also find more information on the use of cookies and on how to deactivate cookies at www.youronlinechoices.com.

 

Security

To ensure security where personal data is collected, our website uses SSL encrypting technology (Secure Socket Layer) for the transmission of your data between your web browser and our web servers. The URL of a website using SSL connections to your browser always starts with https://

If your current browser should not be SSL-enabled you can download the most up-to-date versions for the most popular web browsers on the respective websites.