Protection of personal data

Traxys, a public limited liability company (société anonyme) incorporated and existing under the laws of the Grand Duchy of Luxembourg, having its registered office at 19-21 route d'Arlon, L-8009 Strassen, is the data controller of any personal data you submit or make available to us and is committed to respecting your privacy and protecting your personal information in accordance with the law.


1 What kind of personal data do we collect and process?

Traxys collects personal information about you when you chose to use the contact form of our website. Traxys may process any data you have communicated directly or indirectly, and generally the following categories of data: information about you such as your name, address, telephone, email, address, nationality or company.


2 Purposes to process your personal data

The processing of your personal data is performed for the following purposes: 

2.1 Business information

We may process any personal data you have submitted or made available to us for the purpose of pursuing or discussing business dealings or transactions.

Please note that you can always object to the processing of your personal data  by requesting in writing that do so. We may tailor the content of our website, emails and other communications to ensure that they are relevant to you.

2.2 Statistical analysis

Statistical analysis and market research may be performed to understand how to improve the services we offer and encourage customers to use the full range of our products and services. Traxys may perform statistical research into general trends regarding the use of our websites and the behavior of users on visited pages.


3 Legal basis for the processing of your personal data

Depending on the operations involved, the processing of your personal data is based on one or several of the following:

3.1 you have given your consent to the processing of your personal data for one or more specific purposes; or

3.2 the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract ; or

3.3 processing is necessary for compliance with a legal obligation to which Traxys is subject to; or

3.4 processing is necessary for legitimate interests of Traxys or by its third party agent(e.g. combat fraud, send commercial communications on Traxys’ services, enforce our policies or else as detailed above). If you elect not to provide requested personal data, this may entail that we will not be able to provide all or parts of the services you have requested.


4 Where will your personal data be sent to?

The transfer, if any, of your personal data would be related to the purpose identified in this notice and location of any applicable third party. Traxys intends to store and transfer personal data mainly within the European Union or in third countries being considered by the European Commission as having an adequate level of protection. However, some personal data may be sent to third countries. In such circumstances, we will ensure that such transfers are either:

  • necessary for the performance of a contract between you and Traxys, or the implementation of pre-contractual measures taken at your request; or
  • necessary for the conclusion or performance of a contract concluded in your interest between Traxys and the data recipient; or
  • necessary for the establishment, exercise or defence of legal claims; or
  • covered by data transfers agreements based on standard data protection clauses adopted by the European Commission or any other solution complying with the law.


5 How long we keep your data for?

Your personal data will be retained for as long as required for the purposes described in this  policy or in so far as necessary for compliance with statutory obligations and for solving any disputes.


6 Request regarding your personal data

You have the right to request from Traxys access to and rectification of your data. Please note that where you request access to your personal data, since Traxys processes a large quantity of information and as allowed by the law, we may request that, before the information is delivered, you specify the information or processing activities to which the request relates.

You have also the right, subject to conditions imposed by law, to request the erasure of your personal data or the restriction of the processing concerning your data or to object to the processing of your personal data as well as the right to request the data portability of your personal data.

If you have provided your consent to the processing of your personal data you can at any time withdraw such consent.

You may also object, free of charge, to the future processing of your personal data relating to you for the purpose of marketing purposes.

Any such objection or request should be sent to the following address:

Traxys Europe S.A. – Group Secretary Department
19-21 route d'Arlon,
L-8009 Strassen, Luxembourg

If you wish to raise a complaint on how Traxys has handled your personal data, you can contact the supervisory authority for data protection in Luxembourg:

Commission Nationale pour la Protection des Données
1, avenue du Rock’n’Roll
L-4361 Esch-sur-Alzette



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